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Export Fuze Meeting Replay or Recordings

Greg Saiz
suggested this on May 20, 2011 16:50

Customers have requested the ability to export Fuze Meeting recordings or replays as Quicktime or WMV movie files for recording, archiving, etc.

This feature is planned for late October Q1, 2012.  Until then, you can playback a recording via our browser interface and capture it with 3rd party screen capture tools such as Jing, Screenr or Camtasia.

 

Comments

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Justin Baeder

I would also like the ability to download an MP3 of the audio from the meeting. Thanks!

June 24, 2011 22:20
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Greg Saiz
FuzeBox

Hi Justin, downloading just the audio file could be much easier.  I'll probably create a new feature request for this to see if it's a common request. 

June 25, 2011 10:25
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Linda Kelley

We would like to be able to download the recordings also, especially the audio because sometimes we need to edit it.  I assume there is no way currently for us to edit our recording on the Fuze site?

June 29, 2011 12:33
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Garth Harris

I'm not sure if this will help but I also would like the ability to download the recordings for archiving purposes.

Thanks!

June 30, 2011 19:25
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Shawn Peters

I'm very surprised this feature is not already included. GoToMeeting has had this feature for over three (3) years! Hosting on FuzeMeeting's server is nice but that should be a secondary feature, not the primary. Any serious organization has the ability to host their videos themselves, or integrate with YouTube for optimal syndication, and integration with Social Marketing (social media).

Please add this ASAP Fuze team...

July 05, 2011 10:37
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Jim Young

This is a very important feature for our organization.  Recommend it highly.

July 07, 2011 07:43
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Shawn Peters

By the way, I apologize for sounding condescending by "any serious organization". Let me rephrase by just saying, "Please add this feature Fuze team!" Thanks.

July 07, 2011 10:08
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Greg Saiz
FuzeBox

Thanks for the feedback and no apology necessary Shawn.  Just a little background on why we selected the recording architecture we did:  Unlike GTM who uses client slide recording (and does not support recording on all platforms), we build our recording feature in the cloud.  In addition to being cross platform, our event-based recording/playback offers the highest quality - in fact the content you see in a Fuze Meeting replay is identical to the original meeting.  

We will still use this as the primary method of recording Fuze Meetings but we will allow users to select recordings and export them to a QuickTime or similar movie format.    Finally, you should know we have never deleted recordings in Fuze Meeting - even for cancelled accounts.  You can always convert your cancelled account to a free account and continue to manage your recordings.

July 07, 2011 17:35
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Shawn Peters

"We will still use this as the primary method of recording Fuze Meetings but we will allow users to select recordings and export them to a QuickTime or similar movie format."

Any timeframe yet on "When" this will be available? End of the month, end of the quarter, or end of the year? Thanks!

July 11, 2011 11:50
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Jim Young

I hope this update will be available sooner than later!  It is something our organization needs badly.

Jim Young

CEO, e-Tech Academy

July 11, 2011 12:51
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Richard Flores

Being able to export recordings would be a great edition. Using third party software can be time consuming and inconsistent. Hope to see this soon.

July 11, 2011 19:46
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Greg Saiz
FuzeBox

Don't hold me to it yet but we are targeting late October for this feature.  As stated, recordings will be captured as they are today and hosts will have an option to "export" on demand as a Quicktime or WMV file.  It is possible we may need to charge for each recording exported but it's too soon to say for certain.  

July 13, 2011 21:10
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Shawn Peters

<blockquote>"possible we may need to charge for each recording exported"</blockquote>

If you do have to charge, then charge for the ability to export per month (year), and not per export. For instance, your Pro (with webinar) could have an optional feature to allow for exporting your recordings to a Quicktime or WMV file. If it doesn't cost more than $20 additional, then it would still make Fuze Meeting a better option than GoToMeeting. As mentioned, GoToMeeting already has this feature of saving a recording included in their price. Fuze Meeting Pro ($69/month) | GoToMeeting/Webinar ($99/month).

July 14, 2011 07:31
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Bridget Ayers

This is a must have feature, I just started my subscription to your service, but if I have to do triple duty I can't see continuing. Exporting the video for editing and then hosting on an intranet, website, or company asset is an important feature. Your solution requires users to either incorporate the screencast program during the meeting, which can really slow a system down, or re-record after the meeting to get the screencast, then upload to do the editing, and then share. To get this feature you want to charge me on top of that, wow this makes me wonder...who owns this meeting and its content, fuze meeting or me?

July 28, 2011 08:55
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Shawn Peters

I agree with the comments of not charging per export. The meeting should belong to the subscriber and not to Fuze. If you're going to charge, then it needs to be a monthly fee for unlimited exports. You will definitely lose our business if you implement a "charge-per-export". Also, suggesting that your end users either use another software to record during or re-record after is not acceptable. This should be priority one if it is not already. Again, this needs to be added ASAP. Thank you.

July 28, 2011 09:11
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Greg Saiz
FuzeBox

Great to see such passion over this feature.  We are planning this for our next release and your input on pricing is appreciated.  Just to reiterate - you can publish a Fuze Meeting link on any web site without a password and those recordings do belong to you.  We have never deleted a recording and our current method of recording was selected for technical reasons articulated above, not because we want to "own your content".

July 28, 2011 09:29
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Shawn Peters

I understand you can publish a link to the Fuze Meeting recording, but this is not what we're asking here at all. The ability to export the video file, not link, is critical. Our website hosts our videos on our YouTube channel, automatically pulls in those videos to our site, creates a unique page for each video with the descriptions and titles properly mapped, and uses our own customized player for playback of the videos. The key part is the ability to upload the video. Thank you for listening.

July 28, 2011 11:22
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Greg Saiz
FuzeBox

I understand the use case Shawn, my response was in reference to the ownership question from Bridget.

July 28, 2011 11:28
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Shawn Peters

Oh ok, great. Sorry for taking that the wrong way.

July 28, 2011 11:29
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Bridget Ayers

Greg, the ownership question is valid, why you would think that we would not want to take our recorded files for internal and SEO purposes is perplexing. The only thing I could think was that maybe FuzeMeeting felt that the control of the content belonged to them. I haven't been on a  service yet that hasn't let me download my webinar or video with a paid membership. So now I understand that you do not think that you own it. But you do understand also it is not just about being able to share the meeting in the future, but how it is shared and also having the ability to edit it. There are technical difficulties during recordings, material and screenshots that you may want to add later, etc. I should be able to export it, edit it, and then either upload it or embed it somewhere. I agree with Shawn, I hope this happens very, very soon we plan on doing quite a few webinars in the coming months and I don't have the patience to monkey around with recording the webinars twice. I have also recommended this service to a couple of clients, I am not so sure about that recommendation now.

July 28, 2011 12:11
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Greg Saiz
FuzeBox

The premise that people would want to export their recordings is the exact purpose of this topic and all the associated dialog.  You may have missed my response indicating we are targeting this for a late October release.  Anyway, as soon as we have something beta ready, I'll post to this thread so everyone can give it a try.  Thanks for the feedback. 

July 28, 2011 21:48
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Cal Evans

This is a must have feature for my purposes. Sadly, late October is a deal breaker. I'll keep my eye on Fuse but without the ability to export my recordings (video and audio) I'll have to look elsewhere. Also I'd like t +1 the whole charging me for it. It should be part of the monthly fee.

August 02, 2011 06:35
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Bridget Ayers

Greg, I didn't miss the October release, I also didn't miss "don't hold me to it"  and "we may need to charge for each recording exported"  my responses were addressing both of those statements. Like Cal and Shawn I also need this feature sooner rather than later. I hope your beta is released soon if not I may need to go elsewhere and then come back when you guys have all the features I need. Thanks for your replies.

August 02, 2011 08:36
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Bluegel

I too need this feature.  

- The file MUST be compatible with direct upload to my YouTube channel. (ie: a .move or .avi would be out best bet)
- The file must be editable in any standard video editor (as I and everyone else will want to "trim" the webinar of the pauses and other BS )

Lastly,  Any additional payment for this service would be a absolute deal breaker and force me to go elsewhere.  The reality is EVERY one of your competition has this feature.  And I've not found one yet that charges (I've test 14 other webinar product now,, they all offer free file download of our videos - and they are cheaper monthly as well except for three of them).   IF you feel some need  charge people for video, you should be charging those who want host their videos on your server..  that would make much more sense than charging me to download what is already MINE.  As you've already stated..  Fuze does not own our videos.

Sure hope you do the right thing, because I really like your product and I am willing to Wait until Oct as long as their are no price surprises.

August 04, 2011 11:50
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Jennie Mustafa-Julock

Looking forward to this feature!!!

September 02, 2011 05:08
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Rodney Bracey

Having an Export Fuze Meeting Replay or Recordings would definitely be a great feature.

October 01, 2011 11:00
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Dalize

It's 1 November, is the feature available yet?  I urgently need to download a meeting held last week so I can make it available to users stuck behind a firewall.

October 31, 2011 22:53
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Cal Evans

Agreed, I am anxiously awaiting the release of this feature. Can we get an update?

 

=C=

November 01, 2011 05:34
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Linda Kelley

I also am eagerly awaiting this feature.  I also have people behind firewalls to whom I need to be able to download.  In addition, I need to be able to cut and excerpt from recorded webinars.  When does it look like this feature will be available?

November 01, 2011 10:24
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Karlin Sloan

Also waiting!  At the very least, the ability to edit the meeting recording would be helpful.

November 01, 2011 12:53
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Greg Saiz
FuzeBox

I have some good news and some bad news regarding this feature.  The good news is we have elected to NOT CHARGE for exporting recordings – any existing account with recording will have this capability.  We also have a pretty good plan for doing this work and for the amount of time required to implement it.  The bad news is several other high priority initiatives have bumped this feature.  Our replan date is looking like late January or early February.  As always, we will put out a call for beta testers here.  Sorry for the delay and we do realize for some of you, this is a deal-breaker.  Please contact me directly if I can answer any questions or help in any way.

November 02, 2011 09:30
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Mandy Bass

I am really disappointed that this feature is not going to be available as promised. I will be probably looking for another service as it was on this promise that I chose Fuze.

November 30, 2011 09:21
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Cal Evans
Mandy, I too share your disappointment. However I'll come to fuzemeeting's defense in saying that even without it, they are the best value on the market. I am sitting here in the Nashville airport listening to the second fuzemeeting's webinar I have hosted and am very pleased with the service. After my first, I sent them a 3 page email of problems I had and they actually responded. :) (Greg, I've got another, shorter, email coming to you tomorrow with more issues.) I really want this feature too and if they punt on it again, I may not be their defenders anymore. However, for the moment, I am still a raving fan of fuzemeeting's. =C=
November 30, 2011 09:55
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Cal Evans

Greg,

Just circling back around on this. I'm about to do my 3rd and 4th Fuze Meeting  and  am having more and more customers requesting the physical files. Do we have an ETA?

=C=

January 25, 2012 07:07
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Calvin

Any word on when this will be released?  We have tried to record our videos by screen capturing them, but the quality is horrible and they get out of sync with the audio.  Please, Please, Please release this!

February 02, 2012 07:00
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Mark Schultz

Hello, would you provide the current status of this feature release?  thanks.

February 13, 2012 08:07
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Michael Novak

Hmm reading through the discussion it seems the d/load feature is not in viewfinder of the development team.

Unfortunately this is one of the key features - not only for me as I see - in order to start using the FuzeMeeting in our company for operational teams trainings with option of recording/downloading the training and pasting to internal knowledge base. 

Sorry to say that, but at this point I'm getting rather closer for subscribing to the competitor's services. :(

Shame - this seems to me as more user-friendly, but functions-wins in this case. I'm afraid Fuze is not aimed primarily to corporate market where such feature is rather matter of internal security policies not to have recording hosted at third party servers.

Mike

February 13, 2012 13:46
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Greg Saiz
FuzeBox

I'm sorry to report this feature is still a high priority on our roadmap but is not yet designed.  We expect to have something in production within 3 months.

February 13, 2012 13:56
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Cal Evans

Michael,

I point you to this, which was sent to me today. https://twitter.com/#!/fuzemeeting/statuses/169146439958659074

Now, we've been told this is forthcoming twice and twice the deadline has passed so I'm not saying take it at face value. 

The biggest dissapointment to me is not that the feature isn't here; it's that Greg and everyone at Fuze goes quiet on us. TALK TO US. if it really is in development but not quite ready, show us sample, invite one or two in for a private beta or even alpha. Show us progress.

I leiu of that, tell us it's not gonna happen. We are all adults, we aren't going to throw a hissy fit or anything. Yes, a lot of us are likely to leave. But if you are honest with us, when our needs don't include a recording, we may come back. (because honestly, a lot of FuzeMeeting is downright awesome) 

Bottom line, we deserve better than nothing. Give us something. 

=C=

February 13, 2012 13:58
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Michael Novak

Thanks Cal for sharing the link.

 

Greg. Unfortunately I'm in situation in a company which requires me not to wait until "something happens". I believe you guys do have brilliant product ... BUT ... 

For sure it matches most of the market demands. What I was searching for quite long time was to have a platform-independent solution with option of dial-in, possibly connection to the Telepresence systems, and at least voice recording capability where a recording can be kept offline/in internal systems. Not much competitors offer an option of conducting live meetings of at least 50+ participants and we need this option on weekly basis, so you can guess whom I need to pick now :)

Again, shame - this product is just great, but ... most probably focused on different market than corporate use.

Thanks and wishing all best.

Mike

February 13, 2012 14:19
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Greg Saiz
FuzeBox

Thanks Mike and Cal, I understand your desire for this feature and we are really trying hard to get it anchored to an upcoming release.  The problem is exporting our recordings requires a pretty substantial investment in design and infrastructure.  Sorry, I wish it were a more positive update.

February 13, 2012 14:53
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Nicos Pascahli

The conversion to mp4 format is for October 2011 or 2012?

February 19, 2012 10:10
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Courtney P.
FuzeBox

Hi Nico, we are now aiming for Quarter 1 of 2012

February 22, 2012 08:42
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Greg Saiz
FuzeBox

We are making steady progress on this feature folks....

export_button.png

March 21, 2012 14:38
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Cal Evans

UPDATE:
I have now seen this feature in action on their test server. I am cautiously optimistic. It looks very good but there have been a few changes to the overall workflow so I want to  get it installed and play with it. I'll let Greg speak to release dates and such but I am VERY PLEASED that this feature may soon see the light of day!

 

Thanks Greg and thanks to all the FuzeMeeting engineers!

=C=

March 23, 2012 13:23
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Mandy Bass

Okay so we have been strung along on this for a year now and you guys keep moving the date forward... It is now the end of the first quarter 2012. When is this feature going to be ready?

March 26, 2012 16:57
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Cal Evans

Hi Mandy,

While I am in no way an apologist for FuzeMeeting - I've been waiting almost a year myself for this feature - I was given a demo of it and it does look nice. It works exactly the way you would expect it to and the end result is an MP4 that I can suck into my editing software and play with.

I was given a timeframe but not an exact date of release. I'm sure when they get close enough, they will reveal their timeline. 

I will say this. It was enough to keep me around for one more round of my conference. If they don't deliver before the next conference, I'll probably move on but because they are showing progress, I'm going to stick around a bit longer.

My $.02

=C=

March 27, 2012 06:21
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Michael Slater

Any chance we can get beta access to this? I have 12 hours of recordings and capturing it from the screen is having quality issues and taking forever. 1Q ends in two days...

Michael

March 29, 2012 14:54
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Greg Saiz
FuzeBox

Sorry we can not use this feature on production yet but I can demonstrate it for you on our test servers.  We should be beta ready in early May.  If this feature is not delivered by Q2, 2012, I'll be taking a long walk off a short pier!

March 29, 2012 15:13
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Michael Slater

A demo is of no use unless it gives us access to our recordings. GoToWebinar was a pain in the neck to create the recordings but at least I could get a quality result. 

Anyone have any tips on getting a good-quality video capture with the current kludge? We have not been happy with what we're able to generate. It's starting to look like I have 12 hours of content I need to regenerate...

March 29, 2012 15:23
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Greg Saiz
FuzeBox

In one-off situations, we've done exports as a professional service and utilized Camtasia.  The results were pretty good but yea, it's a pain!

March 29, 2012 17:10
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scott wells

Greg / Cal,

Status update on this feature?

May 07, 2012 09:34
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Greg Saiz
FuzeBox

Targeting end of May Scott!

May 07, 2012 09:48
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Kevin Collins

Will this feature be part of the upgrade on May 19?  If not, when will it be available?  Thank you.

May 14, 2012 13:29