Quick question:

Is the range from 206.81.176.0 to 206.81.176.20? or  206.81.176.0 to 206.81.191.255?

Thanks!

Hi Xavier!

The range is from 206.81.176.0 through 206.81.191.255.

All The Best,

Khara

Hi Khara,

The article said the connections should use port 80, 443 and 50,000-50,500 for *.amazonaws.com servers. Does the Ip range include *.amazonaws.com ? If no, how can I know it?

Thanks!

Gloria

Just want to make a general comment and recommendation.

Every time something goes wonky with Fuze (eg. "Videoconference Error", "Fuze taking too long to load", etc), even if the problem is happening on a straightforward home internet connection with no complicated firewall barriers, Fuze Support tends to always recommend the source of problem is either:

1) Check your internet connection, or

2) Check your firewall, linking to this page

This might be fine if there was some diagnostic rigour to these suggestions, i.e. logs are checked, diagnostic test results are requested, questions are asked, etc, but Fuze Support seems to have a tendency to just throw it out there immediately, whatever the situation.

This practice in my experience will lead to a lot of misdiagnoses, wasting of time and makes improving our ability as hosts to fix problems ourselves impossible.  Hope this makes sense.

Thanks.

Thanks Thu.  

>We have found that many home internet connections have become fairly comple

I appreciate that.  Nevertheless, human support jumping to those two suggestions with no other information gathered does seem to be a bit of a waste of having human support in the first place.  Surely the advantage of having human support (vs just a flow chart) is the ability to test things so that suggestions have a higher chance of being the case in any individual case.

For example, when I do report a problem, I have never, never been asked to try the pre-meeting diagnostics.  But now that you have mentioned it, can you tell me if it is definitive, i.e. if the test does not show any firewall problems, then we can be sure to look somewhere else?

That's handy to know Thu, I will do this in future.  Thank you!

Thu, me again... another quick question.

Can you tell me if the diagnostic test will also tell you if you are using the version of Mac Leopard that gives the flash installation error described here?

http://support.fuzemeeting.com/entries/20490423-why-am-i-prompted-to-install-adobe-flash-when-i-launch-fuze-as-an-application

Thu, I am getting some conflicting information about what you said here:

"You should have attendees run the pre-meeting diagnostics pre-emptively, prior to experiencing the problem.  Yes, the test is definitive.  If you see cases where the tests pass but Fuze still fails, we'll see if we can enhance the tool."

Jose at support mentioned over the phone that the advanced diagnostic test doesn't actually test for videoconferencing firewall ports, so it is "definitive" but only for everything apart from videoconferencing, which is quite important for at least my usage of Fuze (that's why I am with you and not GoToMeeting).  Can you confirm that is right?

Thanks for that update Thu.

So the upshot here is the possibility of false negatives, rather than false positives for videoconferencing,  i.e. it may be the case that the test for firewall ports for videoconferencing fail, but that it will still actually work because the unchecked ports are fine - am I understanding right?

In cases where everything passes on the advanced diagnostic test though, then enough ports should be open for videoconferencing to work as far as firewalls/security etc are concerned.  

And that means if everything passes on the advanced diagnostics test, and a  "Videoconference Error" occurs from within the Fuze application when trying to join videoconferencing, we should look for a problem APART from firewalls.

Please confirm my logic is right or if I am missing something.

PS.  I really really appreciate your help on this, it helps make my life soooo much easier, but the different information from different people in Fuze is a little confusing.

Use simple statements, please.  I've been invited as a guest on a Fuze meeting.  I do not see the need for you to inform me about dedicated blocks of address space or how home Internet connections have become complex unless you provide a procedure to resolve these issues.

When I connect to Fuze via Firefox, the result is a white screen followed by a window stating "Fuze application is taking too long to load."

My desktop computer has the latest Adobe Flash Player.  The computer uses the Windows 64-bit system.  The webcam is a high-end Logitech unit.  The Java Platform is allowed.  All segments of the Fuze troubleshooting feature have passed.  Give me a procedure and I'll follow it.