Forums/General Support Resources/Frequently Asked Questions
What does Webinar Mode include?
Greg Saiz
posted this on June 19, 2011 21:39
Users with a Business or Enterprise Package may run meetings in Webinar mode. In this mode, we enable several features to make large meetings more efficient. Those features include: 1) Hiding attendee details from other attendees 2) Auto-accept is on by default 3) entry/exit tones are off 3) Chat is set to host only 4) Audio lines are set to mute on entry 5) If a video conference is enabled, on the host and those with presenter rights may transmit video.
Comments
Note: Some of these features (exception of #1, #2 and #5 above) can be enabled/disabled during an active meeting.
Hi, Greg. Is there a way to cloak the host's phone number in webinar mode?
Great question, yes! Create a contact for the host and include the telephone number they will be using. You can then use Fuze In to dial the contact name (instead of the phone number). When you do this, the host will be shown as the contact name instead of the phone number. If the contact is created with a phone number and we get caller ID, the same solution should work when the host calls in.
So Greg, let me see if I have this right. In webinar mode, I can get rid of the annoying beeps for entry/exit (which I desperately want), but then I can't allow attendees to chat with all in the chat window? To get one thing I want, I have to lose something else that I want, or did I miss something there? Thanks.
Barry, Fuze Meeting gives you options! You can turn off entry/exit chimes from the attendees dialog box in normal meeting mode. You can also just start in webinar mode and then right click in the meeting chat to select the option "remove chat to host only".
Oh man! I wonder hoe many other things I don't know about Fuse Meeting. I didn't see the on/off switch for entry/exit chimes. I'll check it out, and thanks very much.
Hoe = How (at least I didn't say "ho")
hi, the question relating to this thread. I am currently using Fuze meeting on a trial basis, and looked all over to find a way to turn off the attendee list so that other attendees on not able to see the attendee list or anything on my left column. Would I be able to do that if I was a paid subscriber?
We just finished a webinar and was shocked to find there seems to be no way to save the attendees?!?! Having webinars is a critical business development and yet we don't have a way to track attendees? We've been a Fuze customer for months but this was our first big webinar. Lots of folks had trouble using the Skype connection into the meeting and many had failed viewers as well.
But for us, the biggest show stopper is not being able to save the attendees. Help!
John - I agree. I haven't figured out how to save the list of attendees either. Can a FuzeMeeting rep help us out? Thank you!
Sorry this feature is taking us some time to develop. Until we have event registration, the best way to do this is build your own page to capture attendee information. You can then concatenate the name and/or email address with the Fuze Meeting join URL to drop the attendee right in the meeting. An example of how the combined string would look:
https://www.fuzemeeting.com/fuze/169155bc/14772969?name=John%20Smit...
Sign up and Attendee List - this does need to be a priority. At the very least right now we need a way to require the attendees email address for all meetings.
Capturing the list of attendees is extremely important for some of our webinars, the ones where people are eligible for CEU's. Registering for the webinar does not entitle them to the CEU's. They must actually attend and participate. If we have 90 participants we need to capture all those names. In your post above, Greg, you say it is possible to "build your own page to capture attendee information." How exactly would this be done? The link you post to a meeting doesn't go anywhere. It times out. We really need the information on how to do this not later than Jan 6. Thx.
Dear Linda,
Thanks for contacting Fuze. We sincerely apologize for the delay in response to your question. In your comment you stated you needed a response by January 6th, and we apologize for not getting the response to you by then. Unfortunately there is no way to pull the names and email addresses of attendees from within the account. We in the technical support department can retrieve this information for you however. Simply contact our technical support team and provide them with the meeting number in question.
Our phone support hours are Monday to Friday 12:00AM Pacific Time to 5 PM Pacific Time and from 8PM Pacific Time to Midnight. We are closed for a three hour period between 5PM and 8PM, Monday to Friday.
U.S. Callers: 1 (800) 844-4118
International callers: dial +1-415-692-4800, alternatively, via http://www.fuzemeeting.com/international_ss_numbers
Assume I gave you name or other information via a GET URL like you described above and that URL is attached to a recorded webinar. Assume then that I contact support for the list of attendees of that webinar. What information will be in the list they give me?
We are still working on developing event registration features in order to provide you with attendee information: http://support.fuzemeeting.com/entries/20138801-event-registration-...