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Allow attendees to join VoIP audio conference without a microphone

Greg Saiz
suggested this on June 28, 2011 14:31

Currently, our VoIP join workflow won't allow you to join the audio conference when a microphone is not detected.  Can this be changed to allow VoIP attendees without a mic to join in listen only mode?

 

Comments

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Ryan Zulkoski

I think this would be great as sometimes people just want to attend a meeting to absorb the information without giving any verbal input since they can always IM their questions.

July 14, 2011 14:01
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Ben Thoimas

Many of our users do not have mics so this feature would greatly reduce user audio frustration.

July 26, 2011 11:26
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Ben Thoimas

Hello Fuze People? Any updates? I keep having many frustrated users who would love a VOIP solution that doesn't involve a PC mic. Any updates?

September 12, 2011 08:08
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Art Mealer

Can't understand why you would force people to call long distance just to listen in. VOIP should not care whether they have a mic or not. You do have the chat window (and you have a mute, which is a virtual NO-MIC situation).

October 17, 2011 14:02
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Greg Saiz
FuzeBox

The VOIP solution we are currently using does not allow us to establish a connection without an audio device.  We are testing alternatives but I can't say yet if they will resolve this.

October 17, 2011 16:10
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Art Mealer

Thanks Greg. You folks have done a great job with Fuze so far. I know iPads and newer laptops have built-in mics (and vidcams), but an awful lot of corporate IT equipment is still on XP/Vista. Given that most people have unlimited cell phones, calling in on them isn't too much of a problem (although sticking a phone to your ear for 45 minutes is no fun).  You have so many good features, we'll work around it, but it is a bit of a pain for many of our customers. Your Pro version is way beyond GoToMeeting!

October 17, 2011 16:59
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Greg Saiz
FuzeBox

Thanks for brining this up again Art, I was shocked to see so many users vote for the capability.  We will certainly take a look as we move our new audio out to production in the November timeframe (for windows).

October 18, 2011 19:21
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Nick Roper

Really need this to make Fuze a workable solution for us. We run online training where people listen and can chat via IM but don't need to have a mic. Without this it will alienate a large portion of our audience.

Thanks

November 04, 2011 04:30
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Lionel

+1 for Nick's comment

November 05, 2011 03:58
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Lionel

...especially as Skype also fails to transmit dialpad entries when the system does not have a mic installed, so you can't enter the Fuze room that way either!

November 05, 2011 03:59
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North Florida ieha

Count me in on VOIP with out a Microphone. I have a lot of members that would like to listen only and not participate, It would increase the usage of the system. I have to also admit that FUZE does have a lot going for it. Now to have it come into company IT system just like Anymeeting, Go-to-meeting and ON24 system do.

keep working on it.

 

November 22, 2011 16:37
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Greg Saiz
FuzeBox

Good news, it looks like this will be possible with the new VoIP stack we are testing.  It may not make the first release but it should be coming.

November 22, 2011 16:59
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Webmaster

Last comment on this issue was November 22nd, 2011.  Has there been any update you can share?   Really looking forward to some "One-Click" functionality to get the attendee in quickly.

 

A link that immediately connects the attendee into the "web attendee" slot and the "Audio" slot at once (allow the owner to pre-set some one-click default setting functionality - AutoConnect via VOIP, Cell Etc.)

February 14, 2012 22:09
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Nick Roper
Nearly 5 months since we first tried Fuze and still no movement on any of the show stoppers that lots of people are asking for as far as I can see. We'd really love to switch from Webex - c'mon guys, get some agile mojo on or something!
February 14, 2012 22:24
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Webmaster

Agreed - I've just recommended this to our statewide training group of 1,000 instructors - the train 30,000 people a year.  I hold 1-2 meetings and trainings per week with many non-technical folks who have a hard enough time with hyperlinks and entering digits and entry codes.  Here's some pre-instructions I send via email in advance to folks hoping and praying that the course doesn't fail and I spend more time being the tech support than the instructor.  If I continue to spend 45 minutes of a 3 hour training (Includes Only Powerpoint and WMV Videos w/Audio) being tech support, I'm going to have to jump
back to the other companies, I can't afford this kind of continued failure - we need an .exe that does and checks everything and connects a person to the meeting (or something close - one click connect).

Step 1 – Test Your System: https://www.fuzemeeting.com/files/ookla/PROD/Detector.html

(Install any software identified in the test – this is needed to make sure you can connect)

 Step 2 – Connect to the meeting:  https://www.fuzemeeting.com/fuze/uturn180/meeting# 

Step 3If you have a microphone (or headset with a microphone) , you can choose VOIP audio option to hear the instructor. 

-         If you do not have a Microphone, you must call into the AUDIO portion of the meeting by calling the following phone number: 775-xxx-xxxx

March 12, 2012 20:45
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Greg Saiz
FuzeBox

All, apologies for the lack of updates on this one.  We are laser focused on getting an improved join experience out to our Windows and Mac users.  This change should be low effort so I'll see if we can target it for one of our upcoming major releases.

March 23, 2012 11:18
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Nick Roper
I would like to apologise for a post that I made yesterday. I can only assume that I caused offence by suggesting that my company has grown frustrated with waiting for feedback or progress on feature requests that are critical to our decision whether to use Fuze for all our online training. In particular i have been informed that my 'blatant recommendation for a competitor' was considered to be unacceptable and my post was removed. I have reproduced my original post below with the name of the competitor deleted and I trust that this will now be considered acceptable and that this post will remain intact. Original post begins --------------------------- Actually, I've seen zero progress on any of the feature requests that I've contributed to in something over 4 months - except for apologies and 'coming soon' messages - not good enough I'm afraid - especially when most seem to be showstoppers for others as well. Looks like a win for ! Original post ends ------------------------ Just as a matter of record, it took only 30 minutes or so for my post to be removed. Once again, apologies for any offence caused.
March 24, 2012 01:47
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Nick Roper
As a side note, it would seem that the forums are not recognising new lines entered via iPad. Thanks, Nick
March 24, 2012 01:56
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Amealer

Nick, This has been a requested feature for nearly a year and I share your frustration. There are several things I like about Fuze, but the lack of allowing attendees to join with VoIP has been a deal killer for my company too. We dropped our Fuze account awhile ago and are using a competitors product. There simply is no choice. I'm sure the lack of this feature presents a barrier to this product's successful use for many others. If and when they actually follow through and close this glaring weakness, I'll probably reopen my account with Fuze (unless they get pricky with those of us trying to get them to listen--I can do without bullying from a supplier who won't listen to their customers needs and then gets petulant when we do what we have to do to use a viable webinar/conferencing tool).  The sad part is that in other areas they are superior (10 videos, good quality, fixed meeting url, etc). I suspect they would dominate the market (or at least be a major player instead of a small niche) if they addressed this major weakness. Fuze, delete mine for being angry if you like, but you are making a mistake in not listening to us. We WANT to use your product, or we wouldn't bother giving you feedback. And, mentioning your competitors isn't like revealing otherwise unknown options. Seriously, dudes, get over yourselves and get with meeting customers needs.

March 24, 2012 02:02
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Amealer

Oh, and Nick, you were right. Fuze's failure has been a won for ! from our company.

March 24, 2012 02:10
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Nick Roper

Amealer, yup I was pretty excited when I came across Fuze a few months ago. We've been using a competitor (and as you say, it's no secret who the other players are!) for around 4 years and I'd love to move to Fuze but the lack of some really basic stuff, like no-mic attendance, being able to pause recordings, being able to schedule training courses over multiple sessions  - all of which I would expect 'out of the box', not as extra features - will prevent us from doing so.

The instant removal of a post that dared to mention a competitor didn't go down too well either.

March 24, 2012 03:00
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Greg Saiz
FuzeBox

Perhaps a little history might help.  We tried to implement VoIP without a microphone input over a year ago but found our old VoIP solution did not support it.  Several months ago, we implemented a new VoIP solution for Fuze for both Mac and PC.  It greatly improved echo cancellation and made VoIP a viable option for our customers.  This new VoIP "stack" also made it possible to support VoIP without an audio source.  The code to support this is now in the product and we require small User Interface changes so a Microphone source can be set to "None".  I realized yesterday while reviewing topics that this final change was overlooked.  I discussed it with our VP of client development and although we are in code freeze, we are trying to get it in.  If it causes problems during test, it will be removed so as not to delay an important release.  I didn't want to quote a specific date in my update post because this feature still might get pulled.  We will do everything possible to get this change in.

March 24, 2012 07:01
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Greg Saiz
FuzeBox

Any for anyone who is interested in the backstory of the deleted post, here was my response to Nick:

"Nick,

Feel free to repost your original content if you wish and I'll gladly respond publicly.  I've copied my CEO on this message so if you think I've acted unfairly, please feel free to take it up with him.  As an aside, your post is the first ever removed from our forms.  While I'm sure the anonymity of the internet makes posts seem impersonal, your note did catch me at a particularly bad time.  Yesterday, we finally demonstrated the #1 most requested feature on our forums to a community member (export recording).  It was a satisfying achievement for us to show our customers we are listening.  With the week ending on an up note, I was enjoying a nice Friday night dinner when your post notification arrived.  While the content of your message was fair, the parting shot of "looks like another win for GoToTraining!" seemed a little unnecessary don't you think? 

If you are really that unhappy with Fuze, I'll personally refund your subscription fee or find another way to right the wrongs that made you sing the praises of our competitors on a Fuze forum.  While it may not make headlines, we are focused on delivering what our customers clearly tell us they want most:  Quality and reliability.  We've made substantial improvements to VoIP quality, our international dial infrastructure, our mobile apps, etc.  We are finishing up a release that should make the majority of join problems a thing of the past.  Hopefully you'll see the benefit of those improvements.

Thank you for taking the time to give us your feedback,

Greg"

March 24, 2012 07:06
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Nick Roper

And, for the record, my reply to Greg:

"Greg,

Thank you for your reply.
I've already reporsed my original message as you will see from the, forums.
We're involved in development as well as training, so I appreciate that managing customer expectations is a moving target, but it had been 4 months between updates on progress on this item, with still no eta for delivery. There are also other issues that have shown little progress over the last 4-6 months - such as being able to pause recordings, being able to schedule training courses over multiple sessions, etc. - all of which I would consider standard functionality not enhancements or feature requests.
We're trying to decide which way to jump regarding which platform to use when our current contract with another provider comes up for renewal in April. I don't want to commit thousands of pounds to them for another year if we don't have to. I've been negotiating with some corporates regarding the delivery of their training and I had got back from a trip to Vancouver late Thursday night and was still jet lagged.
Maybe my fuse was a little short when I saw your post saying this was still 'coming soon' so apologies if you feel I overreacted but I really don't feel it was valid to remove the post simply because it mentioned another provider, and I hardly think I was 'singing their praises'.
Just to confirm, I think this is potentially a great product and I would be the first to recommend it to clients and followers but the communication back to customers who want to use it but are getting frustrated (and it's really not just me) needs to be improved - at least to give realistic and achievable delivery dates for key functionality.
Our posts caught each other at bad times - I'm sorry for that, it wasn't meant to be personal. I'm not looking for any refunds - just a great product that helps us deliver a better service to our own customers. I'm happy to help test, review or do anything useful to that end.
Regards,
Nick"

As far as I'm concerned this is done and dusted, and based on Greg's comments we're still planning on hanging in there with Fuze.
Let's get back to our weekends...
 

 

March 24, 2012 07:41
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Greg Saiz
FuzeBox

Well, our new Windows plugin is progressing nicely but this feature is not going to make it.  It turns out that our VoIP requires two way audio so to support VoIP without a mic requires we create a phantom audio source and send a silent stream.  We are going to be working on the solution but it won't make the release at the end of April.

April 20, 2012 14:07