Forums/General Support Resources/Frequently Asked Questions
Fuze application is taking too long to load
Courtney P.
posted this on Jan 25 15:19
Why do I get a message saying the Fuze application is taking too long to load?
This is a known issue with some third party security applications (i.e. Norton 360, McAfee). This issue has occurred particularly when attempting to join a video conference. As a workaround, you would need to manually install adobe flash player from the following link http://get.adobe.com/flashplayer/
Comments
Forgive me, just trying to understand... how does manually installing flash player help get around security programs?
Here's some additional info that might help.
Recently was using system whereby I could not join Fuze running as an application, the application window opened but nothing loaded, it stayed blank (black) and eventually gave the "taking too long to load" error.
I was advised to install the latest Java and Flash, uninstall the plugin and then reinstall it. I use Chrome mostly, and when using Chrome you actually can't upgrade Flash because it does it automatically. Java was the latest version already. So I unistalled and installed the plugin manually, and still the same thing happened.
After submitting some logs, I was advised I needed to install the most recent version of Active X for IE, and I would do this by installing flash for IE. So I opened the adobe page using IE, downloaded, installed, and everything worked!
I guess the plugin doesn't care if Chrome has the latest version of Flash, it needed IE to have it. Hope this info is useful to people out there.
Hi Lionel,
You are absolutely correct. The user must install Flash player for Internet Explorer (in other words, ActiveX Flash player). This may be achieved if and only if the user opens http://get.adobe.com/flashplayer/ with Internet Explorer. Installing the Flash player from another browser will not install ActiveX Flash player and it will not solve the issue.