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Find answers to questions, search our knowledge base, suggest and vote on features. If all else fails, create and monitor your support requests. You can also submit a request or send us an email at care@fuzebox.com. Customers with a subscription may call our support line at +1 (800) 844-4118 or for international callers, please dial 1-415-692-4800.
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Fuzebox Support
Greg Saiz Apr 26 • General Support Resources / Frequently Asked Questions
We strongly recommend users on our Legacy Audio service (775 996-3560) to switch to Fuze Symphony, our next generation audio platform. All users should plan to migrate before June 28th when the old platform is scheduled to be removed from service. The switch is fast, free and has the following benefits:
- Significant improvements in audio sound quality when using Internet Audio (VoIP)
- Meeting Numbers are utilized to join via phone (no longer a different audio room number)
- Hosts with back-to-back meetings will no longer have "barge-ins" from attendees trying to join the next meeting
- Improvements in system prompting with lower volume tones that don't interrupt conversations
- Lower latency - improved Audio and Video synchronization
- Faster overall performance including availability of meeting recordings
- Improved reliability and a global infrastructure
- More improvements such as active speaker notifications are coming soon!
